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惡意投訴快遞員并敲詐勒索的“職業投訴人”被刑拘

分類:科技云 瀏覽數:23 2019-06-30 20:50 IT之家 滄海 編輯: 厚學

IT之家6月20日消息 今日,圓通官方放出了一則惡意投訴快遞員并伺機敲詐勒索的“職業投訴人”被刑拘的案例,我們來看一下吧。

一直以來,與快遞小哥相關的投訴事件頗受關注,除了建立行業黑名單和企業改善管理之外,“法律”也是快遞小哥維護自身權益最有效的方式。為切實強化快遞員合法權益保護,嚴厲打擊惡意投訴行為,近日,在深圳市郵政管理局和深圳市公安局的共同努力下,一名長期以投訴為名,伺機行敲詐勒索的“職業投訴人”受到法律制裁,最終被刑事拘留

來看事情的經過:

2018年底,快遞員老張收到一個系統派單,收件時,寄件人彭某就要求再加一個單。由于是系統派單,身份已實名認證,并且彭某寄的物品也只是一張明信片,所以快遞員老張收完件就直接走了。

可沒過多久,寄件人彭某就打電話過來稱沒有實名,要投訴老張違反了規定。為避免被投訴,快遞員老張就和彭某協商,以免收寄件費來私下和解,可彭某卻堅持索要4000元賠償。

快遞員老張立即向公司反映情況,并在與同行的交流中得知,京東等快遞員也遭遇了彭某類似的投訴套路,投訴率甚至達到了100%。

今年2月,受到投訴的多家快遞公司,向深圳市郵政管理局反映情況。在接到深圳巿郵政管理局反映的線索之后,深圳市公安局治安巡警支隊迅速介入調查。

據調查,2018年7月至2019年1月期間,彭某使用不同化名與手機號碼,先后20余次惡意投訴EMS、順豐、三通一達、百世、天天等快遞企業及相關快遞員,投訴理由包括快遞員未與之提前聯系、包裹外包裝損傷、快件丟失等等不實借口,惡意投訴的方式高達21種,投訴頻率將近其網購數量的100%。

與普通消費者不同的是,彭某在投訴處理過程中,不接受除金錢賠償以外的其他處理方案,每次索賠金額在幾百元不等。最終,彭某非法獲利近萬元。

從單個案件來看,彭某所得的每筆費用只有兩三百元,但涉及企業之多、快遞人員之廣超乎想象。并且彭某作案時使用多個虛擬號碼和模糊地址,給案件偵辦工作帶來了不小的困難。

在經過專案組大量的數據采集之后,最終公安機關依法將彭某刑事拘留。

中國快遞協會法律事務部主任丁紅濤認為,惡意投訴快遞企業和快遞的行為違反了多項法律法規:

一是可能符合《刑法》敲詐勒索罪的構成要件。以獲得財物為目的,其行為表現就是以威脅、要挾、恫嚇等手段獲得他人財物,符合敲詐勒索罪的構成要件。

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