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李斌:蔚來決定召回時毫不猶豫,代價最高卻最安心

分類:IT動態 瀏覽數:29 2019-07-02 10:06 IT之家 阿迷 編輯: 厚學

IT之家6月27日消息 針對蔚來汽車召回問題,蔚來創始人李斌今天在蔚來App上發文表示,“正是因為不敢辜負大家的信任,我們在決定是否召回時毫不猶豫。采用更換電池包的方式來消除安全隱患,雖然是代價最高的一種方法,但卻是讓我們最安心的方法。”

李斌稱,這次因模組原因導致了電池安全事故和召回,蔚來會和供應鏈的合作伙伴們一起加快新電池包的生產,服務體系和換電體系也會快速響應,以最快速度實施電池更換,消除大家的擔憂。

李斌向用戶們表示歉意稱過去這兩個月的電池安全事故,不只給當事的用戶造成了損失,讓很多車主感到不安,讓支持蔚來的朋友為我們擔心,召回計劃也將給相關用戶帶來諸多不便。

李斌稱,“大家不僅僅是購買了我們的產品,更給予了我們超越常規的信任和托付。我們會持續改進,不斷提高,請大家共同監督、共同見證蔚來的成長。”

以下為李斌文章全文:

各位用戶朋友,

蔚來今天公布了部分ES8的召回計劃。在與行業技術專家和國家相關主管部門一起對最近的電池安全事故進行深入調查分析并形成結論后,我們主動向主管部門提交了召回申請,對存在安全隱患的電池包進行更換。

過去這兩個月的電池安全事故,不只給當事的用戶造成了損失,讓很多車主感到不安,讓支持蔚來的朋友為我們擔心,召回計劃也將給相關用戶帶來諸多不便。為此,我表示深深的歉意。一直以來,大家對蔚來都抱有很高的期待和信任,出現這樣的情況我很自責、也很難過。

我要特別感謝當事用戶的寬容,特別是上海的@Zoey‘s mommy,在早上六點就要去趕飛機的情況下,凌晨一點多還在給我提建議。我要感謝這段時間所有給我和蔚來打氣、為我們加電的朋友們。我知道大家都很關注調查進展,在焦急等待結果時仍然以極大的耐心給我們時間去查明原因,我感受到了大家滿滿的信任。

正是因為不敢辜負大家的信任,我們在決定是否召回時毫不猶豫。采用更換電池包的方式來消除安全隱患,雖然是代價最高的一種方法,但卻是讓我們最安心的方法。這次因模組原因導致了電池安全事故和召回,蔚來會和供應鏈的合作伙伴們一起加快新電池包的生產,服務體系和換電體系也會快速響應,以最快速度實施電池更換,消除大家的擔憂。

我深知,大家不僅僅是購買了我們的產品,更給予了我們超越常規的信任和托付。我們會持續改進,不斷提高,請大家共同監督、共同見證蔚來的成長。

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