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圓通一快遞員對用戶發死亡威脅:敢投訴弄死你

分類:滾動資訊 瀏覽數:49 2019-07-04 11:24 N軟網 編輯: 厚學

6月20日,山東的郭女士就因為快遞員送件總是放在崗亭的事兒,和圓通快遞員在電話里吵起來了。她萬萬沒想到的是,快遞員撂下的一句話把她嚇出一身冷汗!對方稱,她有一個快遞到了,準備放在門口的崗亭,讓她過去拿一下。

“當時我想著快遞員也不容易,放那就放那吧。”郭女士說,但接下來快遞員的話卻讓她感到很郁悶。快遞員說,之后她的快遞全都放在崗亭里,由物業代收。

郭女士說,因為崗亭的物業工作人員有時候工作忙,來不及收快件。所以她希望在物業沒辦法代為收取的情況下,快遞員能給她放到自己房子的后院里。

而快遞員則態度強硬地表示,只能給放到崗亭,不會送到家里,并催促郭女士趕緊去收快件。

郭女士說,因為最近網上有活動,小區快件比較多,她也很體諒快遞員。但是送快遞上門是快遞員應該做到的。自己體諒他們,有特殊情況的時候,雙方協商一個地點,這是情面。

但是對方卻態度強硬,只能放在物業那里,而且還說,小區里的其他業主都可以,為什么郭女士就不能體諒一下。

隨后,雙方在電話里爭執了起來。郭女士要投訴快遞員。快遞員聽后頓時發怒說,“你要是敢投訴,就‘弄死你’。”

為此,郭女士后來撥打了圓通快遞的客服電話。令她更加生氣的是,客服人員又在電話里跟她爭吵了起來,“當時我正在外面,旁邊的行人說了一句罵人的話,雖然我一再跟客服解釋不是說的她,但是客服人員仍是跟我爭吵”。

后來,圓通快遞的一名自稱“領導”的人打來電話,詢問這個件要怎么處理,還沒有簽收。而且對方希望郭女士好好跟快遞員商量,因為以后這一個片區還是由這個快遞員來負責。

郭女士說希望快遞員能道歉,這個事就算這么過去了。對方表示,道歉是不可能的。郭女士生氣掛斷了電話。

21日,記者撥通了圓通快遞員吳先生的電話,詢問他是否辱罵威脅過郭女士。吳先生說,自己已經因為這個事被公司辭退了,而且還被罰了款。隨后,吳先生就掛斷了電話。記者再次撥打,始終處于無人接聽的狀態。

21日上午,記者電話聯系上了圓通山東分公司的客服電話。客服工作人員回復稱,他們接到了郭女士的投訴后,經過初步調查,已經將吳先生辭退。

同時,客服人員也表示,在正常的投送區域,快遞員是應該將快遞送貨上門的。如果有特殊情況,可以商量一個寄放地點。針對這樣的投訴,今后他們也將加強員工的管理與培訓,為客戶提供更好的服務。

對于快遞送貨這件事,網友們也是一肚子的苦水啊:

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